Shipping Policy

Processing Time

All Fish Resin Lamps are handmade and made-to-order.

Production Time: Please allow approximately 2–3 months from the date your order is placed for your Fish Resin Lamp to be handcrafted before it ships.

This production timeframe is separate from shipping time.

Each lamp is individually handcrafted after your order is placed and is never pulled from warehouse stock. Thank you for your patience while we create your one-of-a-kind piece.

Shipping Time

Once your order has shipped, standard delivery typically takes 3–7 business days within the continental U.S. Shipping times for international orders will vary depending on the destination and customs processing.

You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Order Updates

Because each Fish Resin Lamp is handmade over a 2–3 month production period, we do not provide routine progress updates during production unless there is an unexpected delay.

If your order is running significantly behind schedule, we will contact you proactively.

Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at Sharonsforge@gmail.com. We will do our best to update your shipping information before your order ships, but we cannot guarantee changes once production has begun.

Lost or Delayed Packages

Once your package has been shipped and accepted by the carrier, we are not responsible for shipping delays caused by the carrier, weather, customs, or other circumstances beyond our control.

If your tracking information shows no movement for an extended period, please contact us and we'll gladly help you work with the shipping carrier to locate your package.

Damaged in Transit

If your Fish Resin Lamp arrives damaged, please contact us within 48 hours of delivery.

To process your claim, include:

• Your order number
• Clear photos of the damaged lamp
• Photos of the shipping box and all packaging materials

Approved claims may qualify for a replacement, repair, or refund at our discretion.

Questions?

If you have any questions about your order or our shipping policy, please contact us anytime at Sharonsforge@gmail.com. We're happy to help.